What should be included in the To line of a business e-mail?

What should be included in the To line of a business e-mail?

Tim Burress (E-mail Etiquette and Organization Specialist) gives expert video advice on: What should be included in the BCC line of a business e-mail?; How is writing an e-mail to my boss different than writing to anyone else? and more...

What you should include in the "To" line of a business e-mail is the people that need to act, and those that have some action to do. So if you're thinking about the people that you want to add to the "To" line of a business e-mail, those should be the action takers, the people who are required to do what you're asking them in the business e-mail.