What can I do if I feel a TSA employee has treated me inappropriately?
The TSA has worked very, very hard to address concerns of passengers regarding how they're treated. The TSA train our employees in customer service, and how to treat people with dignity and respect. When you have two million passengers traveling every day through 450 airports, with 43,00 employees, certainly there might be a hiccup in the system here or there. The TSA have a customer service number the passengers can call, not only to bring forward complaints, but to call and compliment our people. We think we have a lot of good people out there doing very good work every day, and they deserve to be praised as well.