What is The Department of Homeland Security's "Travel Redress Inquiry Program"?

What is The Department of Homeland Security's "Travel Redress Inquiry Program"?

Nico Melendez (TSA Regional Spokesperson) gives expert video advice on: Why do I have to set aside electronic equipment like my laptop and PDA?; What is the best way to travel with camera and film equipment?; What can I do if I feel a TSA employee has treated me inappropriately? and more...

The TRIP program, or Travel Redress Inquiry Program, was essentially designed to help passengers have some mechanism to address any kind of concerns that they had with inconvenience at the airports. The Travel Redress Inquiry Program gives passengers an opportunity to come to the agency and say, "I've had this problem at the airport. Can you please help me?" Once they provide some information, we may be able to help them alleviate some of the inconvenience that they have experienced, like not being able to print out a boarding pass at home, and help them through the process at the airport.