How are screeners different since 9/11?

How are screeners different since 9/11?

The screeners and security officers that the TSA has in place are highly trained individuals looking for specific items, looking for the threat. They go through forty hours of classroom training. They go through sixty hours of on-the-job training. Every week they go through three hours of additional training. We have career progression. We have benefits. Screeners get paid extremely well, and the attrition is in the neighbourhood of 20%. Prior to the TSA arrival, in terms of the security before September 11th, the companies that were providing security gave their people as little as eight hours of training, and the attrition in some cases was as much as 400%. Our people now are required to be at least a high school graduate, be proficient in the English language, and be a US citizen. So the screeners that we have in place now are significantly different and better prepared than they were prior to September 11th.