What is a "hard hand"?

What is a "hard hand"?

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In blackjack, there are 2 types of hands: the "hard hand" and the "soft hand". If you have an 11 or a 12, made of a 9 and a 2, or a 10 and a 2, then that is a "hard hand," and can't be changed. However, If you have a hand with an ace in it, which can either be 1 or 11, then that is a "soft hand".