Is it true that online wedding gown discounters offer no guarantees or customer service?

Is it true that online wedding gown discounters offer no guarantees or customer service?

Sally Grigsby (Owner of Belle Bridal) gives expert video advice on: Is it true designer bridal gowns are handcrafted by skilled seamstresses?; Is 'Italian satin' a luxury fabric made in Europe?; Is it true that online wedding gown discounters offer no guarantees or customer service?

It is true that discounters may leave you high and dry. Sometimes you can be lucky and get a bargain but you always run the risk of having no salon or no bridal store to back you up.