How much of our business e-mail is unclear?

How much of our business e-mail is unclear?

Tim Burress (E-mail Etiquette and Organization Specialist) gives expert video advice on: Why is business e-mail quality so low?; What's the best way to improve the quality of my e-mails? and more...

65% of the e-mail we receive, receivers will say it's unclear. It's confusing or misleading to that person that's receiving it. And that causes e-mail to come back to the original sender.