If I have had money fraudulently withdrawn from my account will I get a refund?

If I have had money fraudulently withdrawn from my account will I get a refund?

Jemma Smith (Head of PR - APACS) gives expert video advice on: Is it safe to use my card to purchase over the internet?; What is being done to stop phishing?; What do I do if I think I have disclosed my personal security details on a phishing site? and more...

All UK banks have published on-line guarantees that, providing you haven't breached terms and conditions, you'll get your money back if it is fraudulently withdrawn from your account. As it stands, we are not aware of any customers being held liable for phishing or Trojan scams, where the customer is the weakest ink in the chain. It is possible that if a customer falls victim to a phishing scam more than once, their bank may say, “We gave you good advice not to respond to an email. You haven't listened and therefore we are not paying out.” It is crucial that people take note of the advice issued on phishing and read the terms and conditions of their bank.