I find people in clothes shops intimidating to talk to when I need advice, how can I get round this?
They're actually not there to criticize you. They are there to help, and I think if you come along with a friendly approach to the person in the shop, and in my experience, I've never minded a customer coming in and genuinely wanting some help. I think if you go in with that approach, as a customer, the person that's serving you is going to be delighted to help you. You know it's just a nice thing, it helps. You as a sales assistant are more than happy to do that. Yes, I know where you're coming from because I do think that sometimes you can walk in and obviously the people in shops are wearing, because the have to wear, what the shop is selling and it can be slightly intimidating. I think that you should go in and I think, actually the best way to think, is pick something up and see what they suggest. Now, if at any point you don't feel you are getting the service and you are uncomfortable with the service frankly why are you staying there. Actually, that's so true, to interrupt Bonita, because if you go into the Armani shops they look so intimidating because they look so glossy. But actually, they are so helpful, and I'm talking from experience, they are so nice. So, you know, you don't have to be afraid to ask. If you ask you'll be helped. Yes, I do ask, I do feel that if you don't feel that somebody is going to really be on your wavelength, or you're uncomfortable with them, then they're not right for you. You know, don't feel that they're doing you a favor, they're not, you are the customer and basically people who work in shops are working in a service industry and they are there to serve you. And I think, always remember that. They are serving me, this is a service industry and I think its lost its way somewhat. I do to, and I think that the person that approaches you and asks you, if you're not getting the feedback that you want, walk away and find someone who's going to help you in the way that you want to be helped.
