What do I do if I have a problem with my agent or broker?

What do I do if I have a problem with my agent or broker?

Elliot Matloff (President and Broker, The Matloff Company) gives expert video advice on: What is the best way to get insurance?; What is the difference between an "insurance broker" and an "agent" and what can they do for me?; What do I do if I have a problem with my agent or broker? and more...

The first thing to do is to contact them and to find out what they're going to do to solve your problem because sometimes its a mistake that the agent or broker made and they can fix it for you. Sometimes, however, they can't and if they don't then you have to take other options. For example, you could complain to the insurance company that the insurance agent represents. You can also go to the insurance commissioner if you think that you've been wronged and ultimately, you may have to think about using a lawyer. I've had many clients who've had problems with other insurance companies or other brokers and I've helped them acquire the proper attorney to fight for them.