Why didn't VoIP catch on right away?

Why didn't VoIP catch on right away?

Jim Gurol (VP of Operations, Tierzero) gives expert video advice on: What is VoIP?; Is VoIP free?; Why is VoIP so cheap? and more...

The reason why VoIP did not catch on immediately was because of quality. In the beginning, VoIP calls were choppy and had a lot of latency and the quality was not right. So, it was difficult for people to adapt that technology since the quality was not as good.