What can I do if I don't like my haircut?
If you don't like the haircut that you've just been given- I can only tell you about my policy in my salon. If somebody is really upset about their haircut, and they have reason to be upset with their hair, that's bad enough, but to have to pay for it is rubbing salt into the wound, when you've actually got a haircut that you don't like. I mean, if you went into a shop and bought a sweater, and you took it home, and you tried it on again, and thought 'nah, I'm going to take this back', you'll get a full refund or change the garment, and I think hairdressing should be like that. That's my policy and philosophy. I refund- well, I just don't take the money in the first place for a bad haircut. And then we'll offer a backup haircut service, and say 'Look, what is wrong?' 'Well, it's too short', 'Well, alright, well come back to us in six-to-eight weeks if you want to, and we will give you another, complimentary, haircut, until we get it as you want.' You might think to yourself, 'well, oh she didn't like the haircut, and she was a pain, whatever', but you've actually just lost a client, and as a hairdresser, clients pay your rent, your wages; put food in your mouth. So every client is really valuable to a hairdresser, and if you can salvage a client, it's well worth the effort, and it's certainly worth not accepting their money after a bad haircut. Because they may leave my salon saying, 'Look at this haircut! I hate it!', but they'll also be able to say, 'But it was quite fair, he didn't charge me, and he's allowing me to come back until they get the haircut right.' And they may think I'm not the best hairdresser in town, but they might think I'm quite a fair person. That's the way I treat a situation like that.
