What is a 'case manager'?

What is a 'case manager'?

A case manager is, in the perfect system, someone who is your advocate within the insurance industry. Unfortunately, most case managers are inside the insurance company and if you're a quadriplegic or a paraplegic or someone who's seriously injured in some kind of accident, the insurance company gives you a case manager to make sure that you are cost-effective for the company. On the plus side of it, they're supposed to be there to be your advocate to help you navigate through a difficult system when you're paralyzed or when you're fighting cancer. But often the insurance industry has turned them into cost cutters, people who would go in and kick you out of the hospital early, people who would try to limit your chemotherapy because you don't need that and because it's too costly.