What are my rights as a buyer?

What are my rights as a buyer?

Mike Ockenden (Director General) gives expert video advice on: What do I need to do to obtain a HIP for my new home?; Will I have to pay for a pack?; What will a pack tell me? and more...

Your rights as a buyer include the right to rely on the information that's in the HIP. For buyers again, what we would suggest you do is look to see that the pack carries the HIP Code logo. It's a code of practice for pack providers - voluntary, but by which they are underwriting the quality of the information you have in the pack. Look for that: it means that pack, apart from anything else, carries professional indemnity insurance by the pack provider. It also means that there are question facilities, so if you have any queries there will be a number for you to ask those. This HIP also has a consumer address, which means if something goes wrong, and you have a complaint which doesn't get resolved through standard complaint procedures with that provider, you can access a free and independent redress service.