What should I do if I have a query about the information in the pack?

What should I do if I have a query about the information in the pack?

Mike Ockenden (Director General) gives expert video advice on: What do I need to do to obtain a HIP for my new home?; Will I have to pay for a pack?; What will a pack tell me? and more...

If you have a query about the information in the pack, remember that every pack that is produced in terms of what we call a HIP code of practice - and for all buyers we would suggest that you make sure that the HIP you are looking at is covered by the code of practice. There's a little code HIP logo that you can see on the pack if it complies. Providing the HIP is being provided by somebody who is co-compliant, inside you'll find a telephone number or an email address, or probably both, which you can then address any questions you have.