What recourse do I have if I am unhappy with my overall hotel stay?

What recourse do I have if I am unhappy with my overall hotel stay?

Catharine Hamm (Travel Editor, LA Times) gives expert video advice on: What are the standard rules for tipping hotel personnel?; What recourse do I have if I arrive to find my hotel is undergoing renovation?; What recourse do I have if I am unhappy with my overall hotel stay? and more...

If you're unhappy with your hotel stay, I think the best thing to do is to get in touch with the hotel's manager. You may do that as soon as you get home. What you need to do is to write a letter. When you're complaining, and this is true of hotels or anytime you write a letter of complaint, state what's wrong without being angry or emotional, and say what corrective action you expect them to take. For example, if you've stayed six nights in a hotel, I think it's probably unreasonable to expect that person to knock off six nights worth of hotel stay. However, I also think that if you have been inconvenienced or somehow your hotel stay was less than stellar, they may be able to offer you a small discount.