What do I do if there is a problem with the property?

What do I do if there is a problem with the property?

Kate Faulkner (Property Consultant) gives expert video advice on: What do I do if there is a problem with the property?; How do I make sure I am not being ripped off?; What do I do if I can't afford the rent? and more...

It should be clear in your tenancy agreement, what to do when there's a problem with the property. For example, you might go direct to the landlord, or indeed it might be that you call the managing agent. Now you should always have an emergency number so that if there's a fire or a flood, or there's a real problem in the property, you can call somebody at anytime of day or night. Otherwise you should be given a day time telephone number that you can call and once you've deemed the details of the problem, they should be able to get back to you and let you know exactly what they are going to do about it and when.