THINK before you speak/react. Treat people how YOU would want to be treated. Its NOT cool to lose your cool, it takes a stronger person to listen carefully to what others are saying and why they are saying it and to respond in a reasonable manner

Well, I can tell you that that's something we ALL will struggle with one time or another. What truly helps me to "level the field" is to realize that "People are going to act the way THEY want and NOT the way YOU want". Knowing this will help you to not take their reactions as something that is YOUR fault, then you can keep your cool even while they are losing theirs. Hope it will help!

Good question, can't wait to see the video...