Frequently asked questions
How do I become a VideoJug member?
To register with us, simply sign up today. Please note that if you are under 16, you must obtain a parent or a guardian's permission before registering on our website. When you become a member, you'll be able to:
- Upload your own videos
- Create a profile
- Subscribe to our e-newsletter
- Participate in Question & Answers
What can I do if I've forgotten my password or username?
If you've forgotten your password, then simply request your password and you'll receive an email from us with your password enclosed. If you forget your username, then tell us and we'll email it to you.
How do I change my username?
You cannot change your username as this is your individual identity, which is linked to any content you may have uploaded.
What can I do if I keep getting logged out?
If you keep getting logged out on every page, then it is likely that you have disabled cookies in your browser. You need to enable cookies to use Videojug.
How do I update the details on my profile?
To update the details on your profile or to change your photo, simply go to My Jug and click the 'Manage your profile and change photo' link.
How do I cancel my Videojug account?
We do hope you enjoy being a member of our website, but if you decide that you'd like to cancel your account please fill in our contact us form. We will then cancel your account from our system.
How do I unsubscribe from the e-newsletter?
You can unsubscribe from our e-newsletter by clicking the 'Unsubscribe' link at the bottom of the e-newsletter itself.