If you are having trouble viewing our video content or downloading films from the site, please follow the advice below.
The video pauses intermittently
If the playback is broken by pauses, this could be because you are using a slow connection. Or it might be that other users or applications are consuming your bandwidth. Try pausing the film once it has started and allowing it to buffer further (indicated by the blue progress bar); this will enable smoother playback.
There is no video or sound
In order to watch our films you must have the Adobe Flash Player plugin version 7 or greater installed in your browser.
Flash Version Test
If you have the Flash Player plugin installed you should see a blue box above showing which version is installed. If it says any lower than version 7, or you can see no blue box at all, please install the latest Flash Player.
Other common fixes are to try an alternative web browser, try a refresh of your browser (Ctrl + F5) and also to temporarily disabling any ad-blocking software you may be using as this can sometimes prevent normal site performance.
There is sound but no video
Some computers will not display video unless they are in 24- or 32-bit color mode. If you are using Windows, right-click on your desktop and select 'Properties'. Then click the 'Settings' tab. A section near the lower-right corner is labelled 'Color Quality'. Select either 24-bit (high color) or 32-bit (true color) from the drop down menu. If you are using another operating system, please refer to the manual or online help.
There is video but no sound
If the films plays but you can hear no sound, first check the volume controls on the player:
The loudspeaker button mutes all sound. The slider controls the volume. If you still can't hear any sound after using these, check the sound options on your computer, and finally that your speakers or headphones are correctly installed and turned on.
I still can't see any video!
If you have followed the previous steps and you have successfully installed Flash Player and you are still having problems, please contact us and we will endeavour to resolve your problem. Please mention which film you were trying to watch and details of your operating system and browser software (usually available via the Help > About menu item in your browser).
I can't download any films and/or I have reached the download limit
Our Download code requires users to set up a user account and verify their email addresses in order to download films from Videojug. To verify your email address please visit your account and go to the Account Settings tab. This will allow you to resend the verification email. Please then follow the instructions on this message to verify your account.
Please note: there is a limit of 10 downloads per user, per 24 hour period.