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Used & Refurbished Computers Buyer's Guide

 
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Used & Refurbished Computers Buyer's Guide

What is a "refurbished computer"?

A refurbished computer is a computer that's been returned to the manufacturer who repairs any items that are defective. Refurbishing gives you a new warranty too. It's really important if you're buying a refurbished item to make sure that it does come with a warranty.

Are refurbished computer systems a good idea?

If the computer does come with a warranty, I have no problem buying refurbished. For example, Apple Computer does sell refurbished computers on their website and they do come with one-year warranties. It's the same warranty as a brand new machine. So if you're going to buy a refurbished machine that comes with a warranty as good as a new one, I'd have no problem with it because you're covered and you do save yourself a few hundred dollars.

If buying from a private seller, what questions do I need to ask?

Buying from a private seller, the first question that I would ask is: is there any warranty left on the machine? because if there is no warranty on it, any piece of hardware that goes wrong will generally cost you as much to repair it as you paid for the machine. That's the problem with used machines. Since the machine is not refurbished, it doesn't carry any manufacturer's warranty unless the machine you are buying from the private seller still has any remaining warranty left on it from the original sale.

How do I know if a private seller is selling me a processor with a lower speed?

The only way to really check to make sure that you're not getting a slower processor than the private seller has advertised is to look at the processor itself. Through software, you can manipulate what the processor speed is showing, so unless you really physically look at the processor chip, you can't be 100% sure that the speed that you're getting is actually the correct speed.

Do I need to inquire about the brand and speed of the internal CD/ DVD drive?

If the brand of the internal CD/DVD drive is a name brand then generally it's not a problem. The faster the drive is, the less time it will take you to burn CDs or burn DVDs. Most computers now come with at least 8 speed or 16 speed DVD burners, and 52 speed CD burners; those are the items you want to look at on an internal CD or DVD drive to make sure that you're getting the fastest speed possible.

What are "gray market" parts?

Gray market parts are items that are not authorized by the manufacturer for sale. They could be parts that were intended for sale in different countries, and often computer stores will sell you parts or computers that are gray market items, which are items that are not authorized by the manufacturer for sale. This doesn't mean that the parts are bad, they're often the same as parts that are used in non-gray market computers, but there are no warranties associated with them so you have to be careful. It's also difficult to really tell if you're getting a gray market item or a non-gray market item. So, you want to make sure when you're buying your parts or your computers you're buying them from a reputable store.

How do I know if my computer contains "gray market" parts?

It's really difficult to determine if a computer contains gray market parts. If you want to check whether the computer itself is a gray market computer, you can check with the manufacturer by providing the serial number of that computer. The manufacturer can tell you if that serial number was sold to an authorized reseller.

Why are risks of gray market parts?

The risk of gray market parts is generally the warranty. With gray market parts, the manufacturer's will not warrant their items. So, you may be able to buy that for a reduced price, but the risk is if something goes wrong with it the manufacturer will not cover that gray item under warranty.

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  1. What is a "refurbished computer"?
  2. Are refurbished computer systems a good idea?
  3. If buying from a private seller, what questions do I need to ask?
  4. How do I know if a private seller is selling me a processor with a lower speed?
  5. Do I need to inquire about the brand and speed of the internal CD/ DVD drive?
  6. What are "gray market" parts?
  7. How do I know if my computer contains "gray market" parts?
  8. Why are risks of gray market parts?
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Anonymous (196 days ago)

another good company that I've used before is Europc in Scotland. When i was looking for a cheap laptop online they seemed the cheapest but i had to ask my IT dep bout refurbished coz was a bit woeeid - they said it was fine though so just though i might as well. But it's been great!

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azco (459 days ago)

I think that this interview puts a dark shadow on secondary grey market resellers. Warranties are great...but there is good product out there that are not warrantied. Offered by liquidators like Golden Surplus and Applied Quality Test...both California headquartered companies.

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Meet the Expert

Ali Nasri
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  • What is a "refurbished computer"?
  • Are refurbished computer systems a good idea?
  • If buying from a private seller, what questions do I need to ask?
  • How do I know if a private seller is selling me a processor with a lower speed?
  • Do I need to inquire about the brand and speed of the internal CD/ DVD drive?
  • What are "gray market" parts?
  • How do I know if my computer contains "gray market" parts?
  • Why are risks of gray market parts?
more ...
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 Getting The Best Price For Your Computer
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 Computer Warranties And Repairs
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  2. What are the most common warranty options? 
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