Working With Americans: How To Deal With Making A Mistake In Business

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Working With Americans: How To Deal With Making A Mistake In Business

Phyllis Davis (Business Etiquette Consultant) gives expert video advice on: How can etiquette help me when I make a mistake in business?

How can etiquette help me when I make a mistake in business?

Etiquette can really help when you make a mistake in business. When you say your sorry, it doesn't have any interactive response, you're not really making a human connection, you're just talking. A lot of people can say they are sorry, but it's best to really look at someone in the eye and say, please forgive me, I've forgotten you're name, or please forgive me I forgot to send out that invoice or whatever it is. It's just more appropriate as this nation was based on Christian principles which, in all faiths, has to do with forgiveness. It is just inbred in most cultures and most faiths to forgive people, and etiquette will help you apologise properly when you've made a mistake in business.