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General Business Etiquette

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General Business Etiquette
Want to brush up on your business manners and etiquette? Here at VideoJug we like to promote the idea of a happy, harmonious work environment. Learn all about appropriate office etiquette from our expert in her series of interviews. Any questions that you have about how to act around the office and during business related events can be answered here! You might also like to look at Career Fulfillment, Stefanie Schaeffer

Questions Answered by our Experts

Phyllis Davis
Phyllis Davis-Business Etiquette Consultant
Meet the Expert 
Stefanie Schaeffer
Stefanie Schaeffer-Winner, NBC's "The Apprentice" Season 6
Meet the Expert 
Introduction To American Business Etiquette 
  1. Phyllis Davis
  2. What is business etiquette, and why is it important? 
  3. How can business etiquette work for me? 
  4. Are there etiquette rules about how women should be treated in business? 
  5. Are there etiquette rules for how women should behave in business? 
  6. Is there a place for feelings in business? 
  7. When can feelings become problematic in business? 
  8. Is etiquette a short-cut to developing business relationships? 
  9. How can I use etiquette to help me develop business relationships? 
  10. How can etiquette help my business? 
  11. What is the etiquette of using first names in the business world? 
  12. How can I use etiquette to help me talk to someone I respect? 
  13. How can etiquette help me when I make a mistake in business? 
  14. What does it mean to be 'in rapport' with another person in a business setting? 
The Business Introduction In American Business 
  1. Phyllis Davis
  2. What is the appropriate way to introduce people in a business setting? 
  3. Is there an easy way to remember who I should introduce to whom? 
  4. Should I address clients by first or last name? 
  5. How can I look gracious when making an introduction? 
  6. What are the other elements of a good introduction? 
  7. What should I do when I am introduced to someone? 
  8. How can I remember someone's name when I am introduced to him or her? 
  9. Why is it so important to remember people's names in business and why is it so difficult? 
  10. What if I blank on the name of someone I know? 
The Handshake In American Business 
  1. Phyllis Davis
  2. What is the proper way to shake hands? 
  3. How do men and women shake hands differently? 
  4. How do rank and heirarchy affect who initiates a handshake? 
  5. If I am a visitor in an office, who initiates the handshake? 
  6. Is it proper for women to initiate a handshake? 
  7. If I am meeting with a client, who should initiate the handshake? 
  8. When is it inappropriate to initiate a handshake? 
  9. What if I initiate a handshake and it's refused? 
  10. Should I shake hands with people I see in my office every day? 
  11. Should I stand or sit when shaking hands with someone? 
  12. Are the 'business kiss' or 'business hug' appropriate greetings? 
  13. How should I handle it if a business acquaintance tries to kiss or hug me in greeting? 

Popular Questions

  • What is business etiquette, and why is it important?
  • Are there etiquette rules for how women should behave in business?
  • What is the etiquette of using first names in the business world?
  • What are the other elements of a good introduction?
  • Why is it so important to remember people's names in business and why is it so difficult?
  • What if I blank on the name of someone I know?
  • How do men and women shake hands differently?
  • Is it proper for women to initiate a handshake?
  • When is it inappropriate to initiate a handshake?
  • What if I initiate a handshake and it's refused?
  • Should I shake hands with people I see in my office every day?
  • Are the 'business kiss' or 'business hug' appropriate greetings?
  • What is the point of American business etiquette?
  • What are your top five American business etiquette tips?
  • What simple breach of etiquette do you see frequently in American business?
  • What if I am expecting an important call on my cell phone during a meeting or business meal?
  • How is a proper business e-mail constructed?
  • Is it appropriate for my assistant to place calls for me?
  • What is proper business etiquette when leaving a voicemail message?
  • How long is it appropriate to keep someone on hold?
Advanced American Business Etiquette 
  1. Phyllis Davis
  2. How can etiquette help me get to the next step or move up the ladder in business? 
  3. How can etiquette help me when I've made a really bad mistake in business? 
  4. What is the appropriate way to correct a mistake I've made in the workplace? 
  5. What impression can my responses to different situations give to colleagues and associates? 
  6. What is the point of American business etiquette? 
  7. What are your top five American business etiquette tips? 
  8. What simple breach of etiquette do you see frequently in American business? 
  9. What is an absolutely unacceptable breach of ettiquette in American business? 
Technology Etiquette In American Business 
  1. Phyllis Davis
  2. What is the appropriate way for me to use my cell phone in business? 
  3. How can the misuse of my cell phone affect my business relationships? 
  4. What if I am expecting an important call on my cell phone during a meeting or business meal? 
  5. Is it appropriate to discuss company business on my cell phone? 
  6. What is the etiquette for Instant Messaging and texting in business? 
  7. How is a proper business e-mail constructed? 
  8. Is it appropriate for my assistant to place calls for me? 
  9. What is good phone etiquette when calling someone in business? 
  10. Why is it sometimes better etiquette to communicate by phone rather than e-mail? 
  11. What is proper business etiquette when leaving a voicemail message? 
  12. How long is it appropriate to keep someone on hold? 
  13. What is the etiquette standard for how long it should take to return a phone call? 
  14. Why is it beneficial to meet people in person from time to time? 
Workplace Etiquette 
  1. Stefanie Schaeffer
  2. What's your business etiquette like? 
  3. Do men and women follow different etiquette in the workplace? 
  4. How do I let my boss know about my accomplishments without bragging? 
  5. How do I get along with a coworker who doesn't respect me? 
  6. How do I stop personal feelings from getting in the way of work? 
  7. How do I handle letting my boss know I've made a mistake? 
  8. How do I ask for a raise? 
  9. What is the best way to negotiate a contract for myself? 

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