Tim Burress

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Name: Tim Burress
Job: E-mail Etiquette and Organization Specialist
Qualifications: President of Cohesive Knowledge Solutions
Summary: Tim Burress, co-author of The Hamster Revolution, knows that e-mail is taking over your life. It gets in the way of your work, the time you spend with your friends and family… but with his techniques, you can save serious time – time that adds up to more than 15 days, over the course of a year.
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Our Expert in...
 Business E-Mail Basics 
  1. Tim Burress
  2. What is 'e-mail'? 
  3. What is the purpose of e-mail? 
  4. What role does e-mail play in business today? 
  5. What are the advantages of business e-mail? 
  6. What are the disadvantages of business e-mail? 
  7. How much does e-mail cost? 
 History Of Business E-Mail 
  1. Tim Burress
  2. What is the history of e-mail? 
  3. What was the first e-mail system like? 
  4. How has e-mail changed the workplace? 
  5. Why do e-mail suppliers keep offering higher storage capacities? 
  6. How will e-mail change in the next 5 to 10 years? 
 Technical Side Of Business E-Mail 
  1. Tim Burress
  2. How does a computer encode my e-mails? 
  3. Does it matter if use upper or lowercase in an e-mail address? 
  4. What software do businesses use for e-mail? 
  5. How does business e-mail get from one computer to another? 
  6. Why do different sites use different TLDs? 
 Business E-Mail Terms 
  1. Tim Burress
  2. What is an e-mail 'client'? 
  3. What is 'CRM'? 
  4. What is a 'hanging folder'? 
  5. What is an e-mail 'header'? 
  6. What is an e-mail 'thread'? 
  7. What is a 'hyperlink'? 
  8. What is 'auto reply'? 
 Internet Terms 
  1. Tim Burress
  2. What are 'domain names'? 
  3. What are 'TLDs'? 
  4. What is a 'fourth-level domain'? 
  5. What is an 'ISP'? 
 Security For Business E-Mail 
  1. Tim Burress
  2. How does a business handle security for e-mails? 
  3. What software do businesses use for e-mail security? 
  4. Can employers read my business e-mail? 
  5. Can anyone read business e-mail I've deleted? 
 Business E-Mail Storage 
  1. Tim Burress
  2. How large can I make an e-mail? 
  3. Where is e-mail stored? 
  4. How do I e-mail if I go over my mailbox storage limit? 
  5. How will a person sending me an e-mail know when my mailbox is full? 
 Business E-Mail Spam 
  1. Tim Burress
  2. What is e-mail 'spam'? 
  3. What is 'bounce back'? 
  4. What is an e-mail 'blacklist'? 
  5. What is 'click-through tracking'? 
  6. What is e-mail 'fishing'? 
  7. What is e-mail 'harvesting'? 
  8. How do I prevent my outgoing e-mail from going into the recipient's junk mail box? 
  9. How do I prevent important incoming e-mails from being filed into my junk mail box? 
  10. How do I get important e-mails that were filed into my junk mail box? 
  11. How do I unsubscribe from spam? 
 Business E-Mail Policy 
  1. Tim Burress
  2. What is the general business e-mail policy for most companies? 
  3. What is an 'IRP'? 
  4. Can I forward personal e-mail into business e-mail? 
  5. What sites are not allowed to be viewed at the office of most businesses? 
  6. Can I check my myspace at the office? 
  7. What is the 'close of business' e-mail policy? 
  8. What is a 'no scrolling' e-mail policy? 
  9. What are 'No E-mail Fridays'? 
 Personal Side Of Business E-Mail 
  1. Tim Burress
  2. Why do people have so much anxiety about e-mail? 
  3. How does business e-mail affect a person's personal life? 
  4. Why do people use 'themes' and unique fonts in their business e-mails? 
  5. How much e-mail should a successful person receive? 
  6. What are the consequences of inappropriate e-mail? 
  7. How can I approach writing an emotional business e-mail? 
  8. Can I retract an e-mail I send? 
 Business E-Mail Quality Basics 
  1. Tim Burress
  2. What is e-mail quality? 
  3. Why is business e-mail quality so low? 
  4. What is the danger of sending low-quality business e-mail? 
  5. How much of our business e-mail is unclear? 
  6. How do low-quality business e-mails waste money? 
  7. Why would I need to improve the quality of my business e-mails? 
  8. How does my business e-mail quality affect how others perceive me? 
  9. Why do people write low-quality business e-mails? 
  10. What's the best way to improve the quality of my e-mails? 
  11. How will the quality of my business e-mail help the recipient? 
 Business E-Mail Efficiency 
  1. Tim Burress
  2. How much time do we spend on e-mail? 
  3. How many e-mails do we process a year? 
  4. Do we need to be spending so much time on e-mail? 
  5. How much of our e-mail time is wasteful? 
  6. What is the 'boomerang effect'? 
  7. How long should a business e-mail be? 
  8. How many e-mails should I send a day? 
  9. How quickly should I reply to a business e-mail? 
  10. How do I make sure to get less business e-mail? 
 Business E-Mail Time Wasters 
  1. Tim Burress
  2. How does making a subject line of a business e-mail unclear waste time? 
  3. How does thanking people through business e-mail waste time? 
  4. What mistakes do people make when writing a business e-mail with a long thread? 
  5. How can marking a business e-mail 'receipt required' or 'urgent' waste time? 
  6. How does overusing 'reply all' to a business e-mail waste time? 
  7. How do I prevent someone from using 'reply all' to e-mails I send? 
 Addressing The Business E-Mail 
  1. Tim Burress
  2. What should be included in the To line of a business e-mail? 
  3. What should be included in the CC line of a business e-mail? 
  4. What should be included in the BCC line of a business e-mail? 
  5. What are the dangers of misusing the BCC line of a business e-mail? 
  6. How is writing an e-mail to my boss different than writing to anyone else? 
  7. What is the best approach to writing a business e-mail to someone I don't know? 
 Subject Lines Of Business E-Mail 
  1. Tim Burress
  2. What is important to include in a business e-mail 'subject line'? 
  3. How should I form the subject line in my business e-mails? 
  4. How do I write a subject line if I want someone to do something for me? 
  5. How do I write a subject line if I just want to pass on information? 
  6. How do I write a subject line if I just want to ask my receiver a question? 
  7. How do I write a subject line if I want to tell the receiver I have completed a task? 
  8. How do I write a subject line in an e-mail that delivers requested information? 
  9. How do I write a subject line if all I want to say can be conveyed in the subject heading? 
 Body Of A Business E-Mail 
  1. Tim Burress
  2. What are the four important elements of a business e-mail? 
  3. What is an effective order of the elements of a business e-mail? 
  4. What is a good 'greeting' to use in business e-mail? 
  5. What is the 'action' of a business e-mail? 
  6. What is an effective use of action in a business e-mail? 
  7. What is the 'background' of a business e-mail? 
  8. What is an effective use of background to include in a business e-mail?