Phyllis Davis

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Name: Phyllis Davis
Job: Business Etiquette Consultant
Summary: Phyllis Davis teaches proper corporate behavior to Fortune 500 companies, governments, and international business executives. Believing that everyone needs access to this information, she made her course available online at mycoach.com. As President of Executive Mentoring and Coaching, Inc. and Founding Director of American Business Etiquette Trainers Association International, Phyllis has been featured on CNN Headline News, Bloomberg Radio, Wall Street Journal, USA Today, and many more.
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Our Expert in...
 Introduction To American Business Etiquette 
  1. Phyllis Davis
  2. What is business etiquette, and why is it important? 
  3. How can business etiquette work for me? 
  4. Are there etiquette rules about how women should be treated in business? 
  5. Are there etiquette rules for how women should behave in business? 
  6. Is there a place for feelings in business? 
  7. When can feelings become problematic in business? 
  8. Is etiquette a short-cut to developing business relationships? 
  9. How can I use etiquette to help me develop business relationships? 
  10. How can etiquette help my business? 
  11. What is the etiquette of using first names in the business world? 
  12. How can I use etiquette to help me talk to someone I respect? 
  13. How can etiquette help me when I make a mistake in business? 
  14. What does it mean to be 'in rapport' with another person in a business setting? 
 The Handshake In American Business 
  1. Phyllis Davis
  2. What is the proper way to shake hands? 
  3. How do men and women shake hands differently? 
  4. How do rank and heirarchy affect who initiates a handshake? 
  5. If I am a visitor in an office, who initiates the handshake? 
  6. Is it proper for women to initiate a handshake? 
  7. If I am meeting with a client, who should initiate the handshake? 
  8. When is it inappropriate to initiate a handshake? 
  9. What if I initiate a handshake and it's refused? 
  10. Should I shake hands with people I see in my office every day? 
  11. Should I stand or sit when shaking hands with someone? 
  12. Are the 'business kiss' or 'business hug' appropriate greetings? 
  13. How should I handle it if a business acquaintance tries to kiss or hug me in greeting? 
 The Business Card In American Business 
  1. Phyllis Davis
  2. What are the most important and least important items on a business card? 
  3. Why might I want to show restraint in asking for other people's business cards? 
  4. When is it appropriate to ask someone for his or her business card? 
  5. What if someone asks me for a business card but I don't want to give it to him or her? 
  6. How is a business card used appropriately? 
  7. What is the appropriate way to handle a business card? 
  8. How can I graciously ask someone for his or her business card? 
  9. How can I minimize my chance of rejection when I ask for a business card? 
  10. Is it proper to write on a business card when someone gives it to me? 
  11. Is it appropriate to distribute stacks of business cards at a networking event or conference? 
 The Business Introduction In American Business 
  1. Phyllis Davis
  2. What is the appropriate way to introduce people in a business setting? 
  3. Is there an easy way to remember who I should introduce to whom? 
  4. Should I address clients by first or last name? 
  5. How can I look gracious when making an introduction? 
  6. What are the other elements of a good introduction? 
  7. What should I do when I am introduced to someone? 
  8. How can I remember someone's name when I am introduced to him or her? 
  9. Why is it so important to remember people's names in business and why is it so difficult? 
  10. What if I blank on the name of someone I know? 
 Technology Etiquette In American Business 
  1. Phyllis Davis
  2. What is the appropriate way for me to use my cell phone in business? 
  3. How can the misuse of my cell phone affect my business relationships? 
  4. What if I am expecting an important call on my cell phone during a meeting or business meal? 
  5. Is it appropriate to discuss company business on my cell phone? 
  6. What is the etiquette for Instant Messaging and texting in business? 
  7. How is a proper business e-mail constructed? 
  8. Is it appropriate for my assistant to place calls for me? 
  9. What is good phone etiquette when calling someone in business? 
  10. Why is it sometimes better etiquette to communicate by phone rather than e-mail? 
  11. What is proper business etiquette when leaving a voicemail message? 
  12. How long is it appropriate to keep someone on hold? 
  13. What is the etiquette standard for how long it should take to return a phone call? 
  14. Why is it beneficial to meet people in person from time to time? 
 American Business Meal Manners 
  1. Phyllis Davis
  2. What is a 'business meal'? 
  3. Who should pay for a business meal? 
  4. Who should decide where to go for a business meal? 
  5. What are my responsibilities when I am invited to a business meal? 
  6. What should I order or not order at a business meal? 
  7. How many courses is appropriate for a business meal and how much should my meal cost? 
  8. Is it appropriate to order alcohol at a business meal? 
  9. Is drinking etiquette at a business dinner different from a business lunch? 
 Banquet Dining In American Business 
  1. Phyllis Davis
  2. Is it always inappropriate to put my elbows on the table in a business dining setting? 
  3. What are etiquette standards for using my napkin in a business dining setting? 
  4. What is the proper way to eat salad, bread and butter at a business conference meal? 
  5. What is the proper way to drink water or wine at a business banquet? 
  6. What is the proper way to cut and eat meat or vegetables at a business banquet? 
  7. How does the main part of the meal end at a business banquet? 
  8. What is 'iced tea' etiquette? 
  9. How should dessert be eaten at a business banquet? 
  10. What are the basic rules of conduct at a table at a business banquet? 
 Professional Appearance In American Business 
  1. Phyllis Davis
  2. Why has the etiquette of business attire become less rigid in recent years? 
  3. What is appropriate business attire for women? 
  4. What is appropriate 'business casual' attire for women? 
  5. Is it appropriate for women in business to wear prints and bright colors? 
  6. How can a woman structure and maintain a wardrobe that shows an understanding of business etiquette? 
  7. What are appropriate 'business' and 'business casual' choices for men's attire? 
  8. When should men wear ties? 
  9. How can I determine what attire is appropriate for my workplace or business? 
 Listening Skills In American Business 
  1. Phyllis Davis
  2. Why are listening skills a part of good etiquette in the workplace? 
  3. What is the proper way to convey interest in someone who is speaking to me? 
 Public Vs. Private In American Business 
  1. Phyllis Davis
  2. How much personal information is it appropriate for me to share in the office? 
  3. How can I keep information about myself private without seeming rude? 
  4. Is it appropriate to share information about spouses or families in business? 
  5. When and how is it appropriate to make small talk in business? 
 Meeting Etiquette In American Business 
  1. Phyllis Davis
  2. What are the etiquette standards for punctuality in a business meeting? 
  3. Can I be too early for a meeting? 
  4. What is appropriate behavior while waiting for a meeting to begin? 
  5. What if I realize I'm going to be unavoidably late to a meeting? 
  6. When is it appropriate to ask for the cell phone number of someone with whom I'm meeting? 
  7. Is it appropriate to eat or drink during a meeting? 
  8. Does good business etiquette require me to serve food at a meeting? 
  9. What if I spill something during a meeting? 
 Office Cubicle Etiquette In American Business 
  1. Phyllis Davis
  2. What are the most common complaints people have about cubicle-mates? 
  3. Is it appropriate business etiquette to decorate my cubicle? 
  4. What is the etiquette for eating in my cubicle? 
  5. What if I need to make personal phone calls during business hours? 
  6. How do I know if I am a good cubicle-mate? 
  7. How can etiquette help me when I am having a problem with my cubicle-mate? 
 Human Interaction In American Business 
  1. Phyllis Davis
  2. Does good business etiquette allow me to tell jokes in the workplace? 
  3. How can good etiquette make me a better manager? 
  4. It is appropriate to show anger in business? 
  5. How can business etiquette help me when someone is angry with me? 
  6. Is sarcasm appropriate in a business setting?